At this time, Fish R Us does not have a public storefront. We operate as a strictly online facility to ensure the highest standards of bio-security and contamination control.
By maintaining a closed facility, we can:
- Prevent Cross-Contamination: Minimizing outside foot traffic protects our delicate ecosystems from pathogens or hitchhikers that can be accidentally introduced by visitors.
- Ensure Bio-Security: Our strict environment allows us to guarantee that the fish reaching your doorstep have been raised in a stable, controlled setting.
- Focus on Health: Our team can dedicate 100% of their time to the specialized care and maintenance of our livestock rather than managing a retail floor.
While you can’t walk through our aisles in person, our digital doors are always open at https://www.google.com/search?q=FishRUsTexas.com, where you can browse our full collection of vibrant species and curated dry goods.
Yes, you can. At Fish R Us, we believe in complete transparency, which is why none of our pictures are stock photos.
Every image you see on our website is an actual photograph of the specific fish we currently have in stock. When you place an order, the unique individual you see in the photo is the exact fish that will be carefully prepared and shipped to your door.
Why This Matters
- Accuracy: You don’t have to worry about “representative” photos; what you see is what you get.
- Confidence: You can evaluate the specific patterns, fin shapes, and colors of the exact animal you are bringing into your home.
- Quality Control: Our “What You See Is What You Get” (WYSIWYG) approach ensures that our team is intimately familiar with every individual in our care.
At Fish R Us, our “closed-facility” bio-security extends right into our packing room. We use a specialized 7-step process to ensure your new aquatic family members arrive in peak condition:
- Reinforced Packaging: Every fish is placed in a puncture-resistant plastic shipping bag to prevent leaks during transit.
- Premium Life Support: We fill each bag with a precise mixture of water and 100% pure bottled oxygen to sustain your fish throughout their journey.
- Secure Seal: Bags are double-checked and tightly tension-sealed with industrial-grade rubber bands.
- Climate Control: The sealed bags are placed into sturdy, insulated cardboard boxes. When temperatures rise or fall, we include specialized packs to buffer against the cold or overheating.
- Final Prep: Boxes are reinforced with high-strength packaging tape and labeled for rapid FedEx transit.
- Daily Drop offs: To minimize time in the box, we drop off the same day the fish is packaged, ensuring your fish spend the least amount of time possible in transit.
Shipping cost flat rates are as follows:
$34.99 Per Shipment for 2-Day (This shipping method can only be used for smaller sizes and hardier species)
$56.99 Per Shipment for Priority Overnight (This shipping method must be used for larger species or larger quantities)
$79.99 Per Shipment for Southwest Air Freight (This shipping method is best for large species and large quantities)
$15.99 Per Shipment for USPS (This shipping method can only be used for dry goods and merchandise other than livestock)
At Fish R Us, we prioritize the safety of your livestock above all else. Shipping speeds are carefully selected based on the specific needs of your fish:
- Tailored Transit: Depending on the species, size, and sensitivity of the fish, orders are shipped via Overnight or 2-3 Day delivery.
- Species-Specific Care: More delicate or larger individuals typically require Overnight shipping to minimize time in transit, while hardier species may qualify for 2-3 day options.
- Optimized Arrival: Our goal is to ensure every fish arrives healthy and vibrant, using the most efficient route from our climate-controlled facility to your door.
To ensure your dry goods and gear reach you efficiently, we utilize FedEx Ground for all non-livestock orders.
- Reliable Delivery: Our branded apparel, artisanal honey, and “Chromamax Nature” fish food are shipped via UPS Ground to provide a balance of safety and value.
- Estimated Timelines: Depending on your distance from our facility, transit times typically range from 1 to 5 business days.
- Tracking Your Order: Once your “Dry Goods” or “Lifestyle” items depart our warehouse, you will receive a tracking number to monitor their journey to your doorstep.
Yes. However, at Fish R Us, we are committed to the highest standards of environmental safety and legal compliance.
Please be advised that various states have strict agricultural and environmental guidelines that prohibit the import of certain fish species.
Customer Responsibility
Before placing an order, it is your responsibility to verify that the species you are purchasing is legal to own in your specific state.
Orders placed for restricted or illegal species will be subject to the following:
- Automatic Cancellation: Any order containing a species prohibited in the destination state will be cancelled immediately.
- Administrative Processing Fee: A $100 Administrative & Restocking Fee will be deducted from your refund. This fee covers the labor and time required by our team to audit, intercept, and restock items that cannot be legally shipped.
Check Before You Buy
To avoid fees and ensure a smooth delivery, we strongly recommend checking with your local Department of Fish and Wildlife or equivalent state agency before completing your purchase.
In the rare event that your order is impacted during the shipping process, we are here to help. Please notify us immediately upon confirming a loss. Do not discard any livestock without contacting us and receiving authorization to do so.
To qualify for a refund, please provide a single, continuous video that includes the following:
- The Seal Break: Clearly show the moment you cut the tape and open the shipping box for the first time.
- Immediate Confirmation: The video must show the deceased livestock inside the original packaging immediately upon opening.
- Clear Visibility: Ensure the fish are clearly visible within the frame so our team can accurately assess the condition of the arrival.
Note: This documentation is a mandatory part of our Live Arrival Guarantee and helps us maintain the integrity of our strictly online, bio-secure facility.
While we take every precaution to ensure your order departs our facility on time, delays caused by the carrier are outside of our immediate control. If your shipment arrives later than the scheduled delivery window, please follow these steps:
Carrier Delay Protocol
- File a Direct Claim: In the event of a late arrival, the recipient is responsible for opening a formal service claim directly with the shipping company (UPS).
- Documentation: Keep all original packaging and your tracking number handy, as the carrier will require these to process your delay claim.
- Notify Us: While the claim is filed through the carrier, please keep our team informed of the status so we can provide any necessary documentation from our end to support your case.
To ensure the safety of your livestock and maintain the validity of your warranty, please adhere to our delivery requirements:
Live Arrival Requirements
- Immediate Receipt: To ensure the health and acclimation of your fish, all live shipments must be accepted immediately upon the first delivery attempt by the courier.
- First Attempt Policy: Our Live Arrival Guarantee is only valid if someone is present to receive the package when it first arrives. If a delivery is missed or delayed due to no one being available at the destination, the guarantee will unfortunately be voided.
- Plan Ahead: We recommend monitoring your tracking number closely and ensuring someone is available at the shipping address on the scheduled delivery date to transition your new fish into their environment without delay.
To ensure the safety of our livestock and the sustainability of our shipping network, we require all customers to adhere to the following delivery protocols:
Shipment Acceptance Policy
- Mandatory Acceptance: All shipments must be accepted upon delivery under any and all circumstances. Refusing a shipment is extremely stressful for the livestock and may lead to a total loss.
- Refusal Consequences: Any refused shipment will result in an immediate and permanent disqualification from all future livestock purchases from fishrustexas.com. Additionally, the customer will be held financially responsible for all costs associated with the refused shipment.
Reporting External Damage
If your package arrives with visible damage to the exterior (crushing, leaking, or tearing), please take the following steps to protect your guarantee:
- Alert the Courier: Immediately report the damage to the delivery person before they leave.
- On-Site Inspection: Open the package in the presence of the courier so they can officially document the condition of the internal contents.
- Requirement for Guarantee: Failure to report visible external damage to the courier at the exact time of delivery may void your Live Arrival Guarantee.
Claims and Disputes
While we are here to support you with documentation, all claims regarding shipping delays or physical damage caused by the carrier must be handled and filed directly with the courier company.
Your tank must be established and in good condition. Your water quality should meet Predatory Fins standards:
Ammonia: 0 ppm
Nitrites: 0 ppm
nitrates: 30 ppm
PH: Specific to livestock purchased (see item’s details)